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Customer Service

From experience, we know that customers can have many questions when they make a reservation. During the last 10 years we have had them all! From these questions we have created a comprehensive list of the useful and important frequently asked questions (FAQ) and their answers.

Our FAQ's are accessible from the homepage as well as from all other pages. Please take some time to read the FAQ before contacting us.

If you cannot find the information you need in our FAQ, or you want to send us feedback, we suggest you send an email to customerservice@hotelgate.net . This is the easiest and more comfortable way to contact us, and email can quickly be sent to the right person who gives us the opportunity to handle your request properly and personally.

Should you not be able to send us an email, you can also contact directly the Bookings costumer service by phone on +31(0)20 712 5600.

Please do not hesitate to contact us, we will enjoy assisting you!

Available during office hours (local Amsterdam time),
weekdays: 8.00 - 22.30
weekends: 10.00 - 18.30

For reservations in Northamerica, Latin America and the Caribbean , please contact us via email americas@hotelgate.net or phone +56 2 946 1618. Office hours monday to friday 08.00-18.00hrs local time Santiago Chile.